Design Home Windows & Doors – Limited Warranty
Comprehensive warranty coverage for all residential and commercial products
Warranty Coverage
Frames & Sashes
10 Years
Covered against defects in materials and workmanship
Glass Units
5 Years
Covered against seal failure and excessive condensation between panes
Hardware & Screens
2 Years
Covered against defects in materials and operation
Installation
2 Years
Covered against improper installation (if performed by Company)
What This Warranty Covers
- Manufacturing defects in materials or workmanship
- Premature deterioration under normal use and environmental conditions
- Structural failure of frames or sashes during the coverage period
- Glass seal failure leading to fogging or condensation between panes
What This Warranty Does Not Cover
- Normal wear and tear, minor scratches, or cosmetic blemishes
- Damage caused by misuse, abuse, accidents, or improper maintenance
- Alterations, modifications, or repairs made by non-authorized parties
- Damage due to improper installation (if installed by third parties)
- Exposure to extreme weather events, fire, flood, or acts of God
Warranty Claim Procedure
To submit a claim, the customer must:
Provide proof of purchase (invoice or sales order)
Notify Design Home Windows & Doors in writing within 30 days of discovering the issue
Allow reasonable access for inspection of the product
If a defect is confirmed, Design Home Windows & Doors will, at its discretion, repair, replace, or refund the defective product.
Limitations of Liability
- This warranty is non-transferable and applies only to the original purchaser
- Company's liability is limited to repair, replacement, or refund of the defective product
Need to Submit a Warranty Claim?
Our customer service team is ready to help you with your warranty claim. Contact us today to get started.